NEWS RELEASE
FOR IMMEDIATE RELEASE
18 February 2010
In a study of Europe’s top 23 cities, London is in the bottom four when it comes to public transport, according to EuroTest’s latest Europe-wide local public transport survey carried out across Europe. London comes in behind Warsaw and Rome when taking account of travel times, ease of transfers, information provision, ticketing and fares. Only Budapest, Ljubljana and Zagreb are rated lower.
Neil Greig, IAM (Institute of Advanced Motorists) Director of Policy and Research, said: “London obviously still has a long way to go before we can reach the top standards of quality at reasonable cost to the user. The survey clearly shows that if we are to tempt more Londoners out of their cars, we need to ensure our tube, train and bus systems are more accessible and affordable.”
Cost of travel was a main factor bringing London’s score down - even the Norwegian capital Oslo was cheaper for normal journeys. Researchers from the University of Stuttgart applied a standard survey method to all the cities and found London’s tube system had too few escalators and lifts, had poor accessibility for disabled passengers or those with children, contradictory exit signing and not enough parking facilities for bicycles.
Tfl did, however, win approval for the Oyster card system and the website which researchers found easy to navigate, informative, multilingual and provided accurate timetable and fare data. Ticket office staff were also rated helpful and travel times to the main airport (Heathrow) were faster than most other cities.
The survey, carried out by the EuroTest consortium rated nine cities “acceptable”, eleven “good” and Munich, the best, was “very good”. Two cities, Zagreb and Ljubljana failed altogether to make the grade.
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